I suggest integrating SmarterTrack to DNP. This would help a lot, as users will be able to submit a new ticket from the control panel.
I have added a link to the side border for my clients to make it easier, but it would be nice to have it so they would not need to login twice.
that's always a good idea too, I do that with a few items. Smartertrack would be a good one to integrate and so would WHMCS as well
What DotNetPanel Portal file did you have to modify to put a link in to SmarterTrack?
The file to edit: C:\DotNetPanel\Portal\App_Data\ModulesData.config
I added the following in the section <ModuleData id="UserMenu">
<MenuItem pageID="Home" url="http://support.yourdomain.com" title="Help Desk" target="_blank"/>
Great. Thanks for the help!
I would like it too.