Dotnetpanel Forums

So I had a wonderful discovery today, when a user account is deleted from the system (using either WHMCS or directly through DotNetPanel), DotNetPanel does not actually remove any resources such as files, IIS sites, FTP Accounts, Mail Domains, DNS, etc etc

This is a really big deal, because essentially a user can be cancelled for non-payment and everything would still be up and running. Can we get someone to look at this ASAP because this should be a core function.

Hi. When deleting a hosting space it may take a few minutes until DNP will delete everything related to that hosting space. When deleting a hosting space check out Serveradmin > Running Tasks to see when the delete task is completed. Also check audit log from DNP to see if there are any related errors.

I have just checked this scenario and i can't reproduce this problem.

Dan,

There are no errors in the logs related to this, but there are A LOT of DNP errors related to the other Server 2008 issues I listed. If you'd like I'd be glad to show you how I can reproduce this. Not on 1 server, but on 3 different servers....

I would like to see those errors too.

Here are a few of the more common ones, I have triple checked the configuration on the servers, everything is correct according to your docs:

Log Name:      DotNetPanel
Source:        DotNetPanel
Date:          7/17/2008 10:15:38 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RSNET6
Description:
[7/17/2008 10:15:38 AM] ERROR: 'Windows Server 2008' MoveFile
System.Exception: Specified file is not found!
   at DotNetPanel.Providers.Utils.FileUtils.MoveFile(String sourcePath, String destinationPath)
   at DotNetPanel.Providers.OS.Windows2003.MoveFile(String sourcePath, String destinationPath)
   at DotNetPanel.Server.OperatingSystem.MoveFile(String sourcePath, String destinationPath)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="DotNetPanel" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-07-17T14:15:38.000Z" />
    <EventRecordID>419</EventRecordID>
    <Channel>DotNetPanel</Channel>
    <Computer>RSNET6</Computer>
    <Security />
  </System>
  <EventData>
    <Data>[7/17/2008 10:15:38 AM] ERROR: 'Windows Server 2008' MoveFile
System.Exception: Specified file is not found!
   at DotNetPanel.Providers.Utils.FileUtils.MoveFile(String sourcePath, String destinationPath)
   at DotNetPanel.Providers.OS.Windows2003.MoveFile(String sourcePath, String destinationPath)
   at DotNetPanel.Server.OperatingSystem.MoveFile(String sourcePath, String destinationPath)
</Data>
  </EventData>
</Event>

-----------------------------------------------------------------------------------------

Log Name:      DotNetPanel
Source:        DotNetPanel
Date:          7/17/2008 9:34:08 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RSNET6
Description:
[7/17/2008 9:34:08 AM] ERROR: 'Internet Information Services 7.0' GetSitesAccounts
System.Runtime.InteropServices.COMException (0x80070032): Filename: \\?\D:\HostingSpaces\danghoan\danghoanganh.net\wwwroot\web.config
Line number: 16
Error: The configuration section 'membership' cannot be read because it is missing a section declaration

   at Microsoft.Web.Administration.Interop.AppHostWritableAdminManager.GetAdminSection(String bstrSectionName, String bstrSectionPath)
   at Microsoft.Web.Administration.Configuration.GetSectionInternal(ConfigurationSection section, String sectionPath, String locationPath)
   at Microsoft.Web.Administration.Configuration.GetSection(String sectionPath, Type type)
   at DotNetPanel.Providers.Web.Iis.Common.ConfigurationModuleService.
[T](String , ManagementScope )
   at DotNetPanel.Providers.Web.Iis.Common.ConfigurationModuleService.GetSection[T](String siteId)
   at .
.
(String )
   at DotNetPanel.Providers.Web.IIs70.GetSitesAccounts(String[ siteIds)
   at DotNetPanel.Server.WebServer.GetSitesAccounts(String[ siteIds)

Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='DotNetPanel'/><EventID Qualifiers='0'>0</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2008-07-17T13:34:08.000Z'/><EventRecordID>418</EventRecordID><Channel>DotNetPanel</Channel><Computer>RSNET6</Computer><Security/></System><EventData><Data>[7/17/2008 9:34:08 AM] ERROR: 'Internet Information Services 7.0' GetSitesAccounts
System.Runtime.InteropServices.COMException (0x80070032): Filename: \\?\D:\HostingSpaces\danghoan\danghoanganh.net\wwwroot\web.config
Line number: 16
Error: The configuration section 'membership' cannot be read because it is missing a section declaration

   at Microsoft.Web.Administration.Interop.AppHostWritableAdminManager.GetAdminSection(String bstrSectionName, String bstrSectionPath)
   at Microsoft.Web.Administration.Configuration.GetSectionInternal(ConfigurationSection section, String sectionPath, String locationPath)
   at Microsoft.Web.Administration.Configuration.GetSection(String sectionPath, Type type)
   at DotNetPanel.Providers.Web.Iis.Common.ConfigurationModuleService.
[T](String , ManagementScope )
   at DotNetPanel.Providers.Web.Iis.Common.ConfigurationModuleService.GetSection[T](String siteId)
   at .
.
(String )
   at DotNetPanel.Providers.Web.IIs70.GetSitesAccounts(String[ siteIds)
   at DotNetPanel.Server.WebServer.GetSitesAccounts(String[ siteIds)
</Data></EventData></Event>

----------------------------------------------------------------------------

Log Name:      DotNetPanel
Source:        DotNetPanel
Date:          7/17/2008 9:31:04 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RSNET6
Description:
[7/17/2008 9:31:04 AM] ERROR: 'Internet Information Services 7.0' GetSite
System.Runtime.InteropServices.COMException (0x80070032): Filename: \\?\D:\HostingSpaces\danghoan\danghoanganh.net\wwwroot\web.config
Line number: 16
Error: The configuration section 'membership' cannot be read because it is missing a section declaration

   at Microsoft.Web.Administration.Interop.AppHostWritableAdminManager.GetAdminSection(String bstrSectionName, String bstrSectionPath)
   at Microsoft.Web.Administration.Configuration.GetSectionInternal(ConfigurationSection section, String sectionPath, String locationPath)
   at Microsoft.Web.Administration.Configuration.GetSection(String sectionPath, Type type)
   at DotNetPanel.Providers.Web.Iis.Common.ConfigurationModuleService.
[T](String , ManagementScope )
   at DotNetPanel.Providers.Web.Iis.Common.ConfigurationModuleService.GetSection[T](String siteId)
   at ..(String )
   at DotNetPanel.Providers.Web.IIs70.(WebVirtualDirectory )
   at DotNetPanel.Providers.Web.IIs70.GetSite(String siteId)
   at DotNetPanel.Server.WebServer.GetSite(String siteId)

Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='DotNetPanel'/><EventID Qualifiers='0'>0</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2008-07-17T13:31:04.000Z'/><EventRecordID>410</EventRecordID><Channel>DotNetPanel</Channel><Computer>RSNET6</Computer><Security/></System><EventData><Data>[7/17/2008 9:31:04 AM] ERROR: 'Internet Information Services 7.0' GetSite
System.Runtime.InteropServices.COMException (0x80070032): Filename: \\?\D:\HostingSpaces\danghoan\danghoanganh.net\wwwroot\web.config
Line number: 16
Error: The configuration section 'membership' cannot be read because it is missing a section declaration

   at Microsoft.Web.Administration.Interop.AppHostWritableAdminManager.GetAdminSection(String bstrSectionName, String bstrSectionPath)
   at Microsoft.Web.Administration.Configuration.GetSectionInternal(ConfigurationSection section, String sectionPath, String locationPath)
   at Microsoft.Web.Administration.Configuration.GetSection(String sectionPath, Type type)
   at DotNetPanel.Providers.Web.Iis.Common.ConfigurationModuleService.
[T](String , ManagementScope )
   at DotNetPanel.Providers.Web.Iis.Common.ConfigurationModuleService.GetSection[T](String siteId)
   at ..(String )
   at DotNetPanel.Providers.Web.IIs70.(WebVirtualDirectory )
   at DotNetPanel.Providers.Web.IIs70.GetSite(String siteId)
   at DotNetPanel.Server.WebServer.GetSite(String siteId)
</Data></EventData></Event>

----------------------------------------------------------------------------------------

 Log Name:      DotNetPanel
Source:        DotNetPanel
Date:          7/17/2008 1:59:41 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RSNET5
Description:
[7/17/2008 1:59:41 AM] ERROR: Generic failure
System.Management.ManagementException: Generic failure
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
   at System.Management.ManagementObject.InvokeMethod(String methodName, Object[ args)
   at DotNetPanel.Providers.DNS.MsDNS.AddTxtRecord(String zoneName, String host, String text)
   at DotNetPanel.Providers.DNS.MsDNS.AddZoneRecord(String zoneName, DnsRecord record)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="DotNetPanel" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-07-17T05:59:41.000Z" />
    <EventRecordID>3737</EventRecordID>
    <Channel>DotNetPanel</Channel>
    <Computer>RSNET5</Computer>
    <Security />
  </System>
  <EventData>
    <Data>[7/17/2008 1:59:41 AM] ERROR: Generic failure
System.Management.ManagementException: Generic failure
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
   at System.Management.ManagementObject.InvokeMethod(String methodName, Object[ args)
   at DotNetPanel.Providers.DNS.MsDNS.AddTxtRecord(String zoneName, String host, String text)
   at DotNetPanel.Providers.DNS.MsDNS.AddZoneRecord(String zoneName, DnsRecord record)
</Data>
  </EventData>
</Event>

Anything on this? This is a really big issue for me.

Those errors are not related to hosting space deletion.

Could you please try creating a very basic space with few resources and then try deleting it?

I just did this a couple of hours ago, I'll try again with 2.5.0.

Just did it again....it said "The following will be removed" -- nothing was removed, no running tasks....

The files are still there
The IIS site is still there
DNS records are still there
Users are still there

No errors in Audit Log?

Are you deleting entire user account or just a hosting space?

Resolved by uninstalling and re-installing all the DNP Servers.

That's correct, those error were related to wrong DNP Server version. Most probably DNP Enterprise Server was upgraded to the latest 2.5.0, but DNP Servers not.