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Since changing to the new SM5 provider AWBS gets sent the following error from DNP API when trying to create a users space.

It seems to be an issue creating an email alias in SM but I never got this error before.

Creating the space directly in DNP seems to work fine.

This is the error -

ResponseHTTP/1.1 500 Internal Server Error
Connection: close
Date: Mon, 04 Aug 2008 13:15:48 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
X-AspNet-Version: 2.0.50727
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Content-Length: 3899

<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:wsa="http://schemas.xmlsoap.org/ws/2004/08/addressing"><soap:Header><wsa:Action>http://schemas.xmlsoap.org/ws/2004/08/addressing/fault</wsa:Action><wsa:MessageID>urn:uuid:44517a27-31bd-46bf-a3e5-d39b0a695bc0</wsa:MessageID><wsa:RelatesTo>urn:uuid:91875604-5b77-4640-953f-e869ccb6ecb8</wsa:RelatesTo><wsa:To>http://schemas.xmlsoap.org/ws/2004/08/addressing/role/anonymous</wsa:To></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>System.Web.Services.Protocols.SoapException: Server was unable to process request. ---&gt; System.Exception: Error executing 'ADD' task on 'Novice-Win' HOSTING_SPACE_WR ---&gt; System.Exception: Could not create mail account ---&gt; System.Exception: Error executing 'ADD_POINTER' task on 'whatwomenwant.co.uk' MAIL_DOMAIN ---&gt; System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---&gt; System.Exception: Could not add mail domain alias ---&gt; System.Exception: The MX record for the domain alias you attempted to create does not point to this machine. You will need to update the MX record in DNS before you can create this domain alias.
at DotNetPanel.Providers.Mail.SmarterMail5.AddDomainAlias(String domainName, String aliasName)
--- End of inner exception stack trace ---

the error says

The MX record for the domain alias you attempted to create does not point to this machine. You will need to update the MX record in DNS before you can create this domain alias.

it seems somewhere you have a setting that requires this change prior.  I cant say I have seen this setting in DNP or SM5. so it must be something to do with AWBS.

This is an error being returned by the DNP API, it only started happening when I changed to the new SM5 provider in DNP. However doing the same thing through DNP direct works fine.

cyberhostpro:

hi i use WHMCS and that works fine, it could be a issue with AWBS.

And your using the SM5 providor not the SM3/4 one as it works fine with that.

Yes i am using the SM 5 provider.  if you want i can remote support you and take a look (no charge). if its something i can see is obvious ill help you to fix it! if so add me to msn messenger on msn AT cyber host pro dot com

thanks

cyberhostpro:

 

hi i use WHMCS and that works fine, it could be a issue with AWBS.

Dito - no probs when using WHMCS and SM5 provider. Can't see how the create new user api call would cause this, unless AWBS is not using it and creating everything manually.

This is definitely a DNP issue.

I have just found out this is also happening direct in DNP too if I tick the option to create a catch-all while creating an hosting account. Basically SM does a check to make sure MX is available for the alias domain before allowing it.

Out of interest would I be right in saying WHMCS doesn't create an email catchall at the point of creating the hosting account which is why your not seeing this issue?

The strange thing is that it used to work fine prior to the SM5 providor change. 

I'm going to upgrade DNP and see if this is fixed.

Nope, just upgraded to v2.6 and still it errors if I tick the add catch-all option when trying to add a hosting plan.