Dotnetpanel Forums

Hi

When i try to create a new mailbox, I am experimenting the following issue: nothing happens!

When i go to Create a new Mail Account, I set the properties for this account and save them, i come backup to the email account list page where my new user has not been created.

When i try to edit an existing email account, i get the following error:

I suppose that i miss something about my settings.

Any idea?

Hi,

Check your service properties: IP, URL, admin login and password. Do you have access to SM administration?

 Already done that and it seems to be OK

I can access SM admin by web without any problem.

I can receive and send email without any problem.

 It looks like DNP can´t connect to SM and i don't understand why.

I am experiencing same problem as of today?!

tested on: DNP 2.5.0 and DNP 2.6.0
os installed: Windows Server 2003 Standard
mail provider: SmarterMail Professional 4.3

When creating new e-mail account, and press Save, nothing happens. It just returns to previous screen with existing accounts...

Service properties were not changed and are correct. I restarted the service. In SM administration there are no errors or warnings

Are there any errors in Audit Log in DNP, in Event Log on the server???

Event Log -> DotNetPanel:

[9/5/2008 11:28:42 AM] ERROR: 'SmarterMail 3.x - 4.x' CreateAccount
System.Exception: Could not create mailbox ---> System.Exception: Failed to add the user 'info@REMOVED.com'. That name is already being used.
   at DotNetPanel.Providers.Mail.SmarterMail3.CreateAccount(MailAccount mailbox)
   --- End of inner exception stack trace ---
   at DotNetPanel.Providers.Mail.SmarterMail3.CreateAccount(MailAccount mailbox)
   at DotNetPanel.Server.MailServer.CreateAccount(MailAccount account)

DNP -> Audit Log:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Could not create mailbox ---> System.Exception: Failed to add the user 'info@REMOVED.com'. That name is already being used.
at DotNetPanel.Providers.Mail.SmarterMail3.CreateAccount(MailAccount mailbox)
--- End of inner exception stack trace ---
at DotNetPanel.Providers.Mail.SmarterMail3.CreateAccount(MailAccount mailbox)
at DotNetPanel.Server.MailServer.CreateAccount(MailAccount account)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[ parameters)
at DotNetPanel.Providers.Mail.MailServer.CreateAccount(MailAccount account)
at DotNetPanel.EnterpriseServer.MailServerController.AddMailAccount(MailAccount item)

This e-mail existed in Mail -> Groups before it was Detached, and afterward I could not recreate it as new account.

 I have Error Messages in both DNP and Server logs and they are the same as the one already published.

DNP can not connect to SM. 

Andrey Severtokov:

Detaching doesn't mean that Mail Account will be deleted phisically on server. So 'info@REMOVED.com' is present in SM and DNP says that it is already exists.

matija:

Thanks, I deleted the forward in SM administration. BTW, is there a way to Reattach what I previously Detached?

Log in with serveradmin and click through to the account / hosting space where you want to import/attach the resource. On the right hand side you will notice a link Import Resources.