Dotnetpanel Forums

I noticed DNP doesnt have a ticket system which boggles my mind.  Anyway, what are you people using to integrate into the panel for ticket systems?

I will be using DNP with Server 2008 & hMailserver 5.3.2.

Thanks,

Lannie

 We use WHMCS and it works great!

We use WHMCS as well. I like to keep things seperate and would rather DNP make a great panel and leave the e-commerce and helpdesk system to someone else.

Kayako is another one that people use alot and if you are using DNP then you have Windows and SmarterTrack is another good one to look into.

lschafroth:

I noticed DNP doesnt have a ticket system which boggles my mind.  Anyway, what are you people using to integrate into the panel for ticket systems?

I will be using DNP with Server 2008 & hMailserver 5.3.2.

Thanks,

Lannie

Why does it boggle your mind? It is a hosting server control panel, not a CRM and IMO should definitely stay that way.

Hello Lannie,

Checkout Kayako's eSupport (We use it, we like, version 4 is in development) : http://www.kayako.com/solutions/esupport/
Need live chat etc. SupportSuite: http://www.kayako.com/solutions/supportsuite/

Billing & Help desk system etc checkout WHMCS (Not as advanced as eSupport's help desk but will do the basics): http://whmcs.com/

 Enjoy, Ramsey

 A helpdesk is a feature included in all Control Panels. Missing it is a big hole in DNP.

Lannie

lschafroth:

 A helpdesk is a feature included in all Control Panels. Missing it is a big hole in DNP.

Out of interest, what other hosting control panels include a helpdesk?

 I would see no point in using a helpdesk in a control panel!

if you had multiple control panels ie cpanel for linux, dnp for windows etc you'd end up with several helpdesks which is totally silly and unprofessional.

You should have a single helpdesk such as whmcs, kayako or smartertrack where your customers can go to submit ticket, what if the ticket was that the control panel is down? your client would not be able to submit a ticket... or maybe you've suspended the client for none payment.. again they would not be able to login to submit a ticket.

For a smaller hosting company that only has one OS and one control panel, having the Helpdesk in the Panel is the easiest and best way for the customers to communicate.

Lannie