First of all, we give maximum attention to paid support tickets. At the moment the following support options are available: http://www.dotnetpanel.com/support/. Please, consider your hosting business seriously!
If you are asking for the help on forums please use these simple rules to report about issues (strictly speaking these rules are applied to support tickets too). More accurate you report about the issue more chances it is resolved quickly (or investigated and then scheduled for fixing)!
Mandatory information that must be included:
1. DotNetPanel exact release version, for example DNP 2.5.0.
2. Windows version including edition, service pack (if applied) and bitness, for example Windows Server 2003 Standard R2 SP2 x86 or Windows Server 2008 Standard x64. You should specify OS versions for all affected servers in your environment, for example control panel itself could be installed on Windows Server 2003 and controlled web server is Windows Server 2008.
3. Versions of all 3rd-party products related (or probably related) to the issue, for example SmarterMail 5.1 Pro, SimpleDNS 5.1 (build 109), etc.
4. Full error message (if exists) with stack trace from DotNetPanel Audit Log (Serveradmin account home page -> Audit Log).
5. Full error message (if exists) with stack trace from DotNetPanel Windows event log (standard Windows Event Viewer snap-in). To increase DNP Server log level go to C:\DotNetPanel\Server (or another directory if you install DNP components to non-default paths) end edit web.config file with notepad. Find <add name="Log" value="1"/> and set value to 3. After this set DotNetPanel event log in Windows Event Viewer to "Override events as needed".
Please note, reports without mandatory information will be ignored by DNP staff.
Optional information:
6. Is this issue constant or just occasional? If the error can be repeated in your environment please provide steps to reproduce. It maybe extremely helpful for issue localization.
7. Provide screenshots that help better understand the issue.
8. Changes done before error appear. That may be changes that looks completely unrelated to issue.
Basic troubleshooting:
1. The best option is to submit support ticket. Support tickets have highest priority in the support workflow.
2. Make sure all DotNetPanel applications (DNP Portal, DNP Enterprise Server and DNP Servers) are of the same version.
3. Make sure all DNP applications have been upgraded to the latest DNP release.
4. Make sure you are able to open all DotNetPanel applications (DNP Portal, DNP Enterprise Server and DNP Servers) URLs in web browser.
5. Make sure DNP Servers are able to manage systems where they deployed. For this open, for example, open Windows Services (Configuration > Servers > Servername > Windows Services).