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DNP Incorrectly Handles Mail Forward & Mail Groups in Merak

Last post 03-01-2010 6:46 AM by MalcolmW. 3 replies.
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  • 02-21-2010 3:03 AM

    DNP Incorrectly Handles Mail Forward & Mail Groups in Merak

    DNP does not correctly handle mail forward (aliases) and mail groups in Merak. Rather than create a mail alias as  true forwarding account (which can be done using the API), instead it creates it as a mailbox with a forwarding. As a result, mail collects in the mailbox that the client will never pick up - because they will never log in to the account. This is massively wasteful on a server level.

    An additional error associated with this is that DNP won't import Merak resources correctly. It imports forwarders and mailboxes - which they aren't. DNP support told me they 'can't differentiate' during the import. But, this simply isn't true at all - the Merak API clearly allows differentiation between email addresses and forwarders (aliases).

    The same is true of mail groups - which Merak has a set assignment for but which DNP creates as a mailbox with multiple forward addresses.

    I have repeatedly asked for this to be fixed but get no response otehr than either it's not possible (which isn't true) or it is correct functionality (which also isn't true).

    Meanwhile, in the meantime I've calculated that in the 6 months since I started actively using DNP my server has wasted around 5GB of disk space through this incorrect allocation. I have also been unable to migrate from my previous control panel because the import process doesn't work correctly.

    So, if you read this and are thinking of using DNP with Merak, BEWARE - and make sure you have a LOT of space disk space on your mail servers!!

  • 03-01-2010 5:29 AM In reply to

    Re: DNP Incorrectly Handles Mail Forward & Mail Groups in Merak

    This problem gets worse. Because of the incorrect implementation it is impossible to create groups properly. We have a client with a group and they want to have 15 members. But, because DNP doesn't handle Groups correctly the system only allows for 11 before it truncates the number of group members. So, now I'm having to manually update the server to set up the group to work correctly for the client, making DNP completely useless!!

    Shame they don't monitor this forum and actually address incorrect implementations like this!

  • 03-01-2010 6:31 AM In reply to

    Re: DNP Incorrectly Handles Mail Forward & Mail Groups in Merak

    +1

    I have found out the same things. Merak support in DNP is NOT ok.

    I begin to migrate to Smartermail on new custumers due to bad Merak support.

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  • 03-01-2010 6:46 AM In reply to

    Re: DNP Incorrectly Handles Mail Forward & Mail Groups in Merak

    A quick update - DNP support tell me they're working on the fixes to Merak this month, which is excellent news!

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