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Problem:  If you create a DNP account with one domain, then setup email accounts, then add a second domain as a pointer to the existing email domain/account the second domain is not added to the existing email accounts.

Result: Newly created email accounts have the ability to receive emails sent to either the original domain or the new domain however accounts setup prior to adding the new domain only have the ability to receive emails sent to the old/original domain.

Expected:  It is expected that if you add another domain to the account as a mail pointer to the existing email domain that the existing accounts are also updated and can receive email to this newly added domain.  If this is not by design then a warning should be issued to the user or an option for the end-user to have the existing emails updated should exist.

Hi there,

jdraggi:

Problem:  If you create a DNP account with one domain, then setup email accounts, then add a second domain as a pointer to the existing email domain/account the second domain is not added to the existing email accounts.

Thanks for the detailed scenario. We’ll check it out.

Paul:

Thanks for the detailed scenario. We’ll check it out.

Thanks!  Also, If you add a new domain via the MailEnable console, to an existing account with existing emails, it will prompt you to see if you want to add the new domain to all existing accounts or not.  Hopefully this will be an easy fix.