Dotnetpanel Forums

Hi Guys,

This is just a combined troubleshooting list of "There was an error while loading module" error.

When logged into DNP Portal you see "There was an error while loading module" red error message above every DNP module. Possible causes of this error and appropriate solutions:

1. The URL to Enterprise Server application is wrong. Solution is to login under "host" or "admin" account, open "Configuration -> Enterprise Server" page, specify correct ES URL and save changes. Then login under "serveradmin" to manage your hosting resources.

2. You have changed "serveradmin" password on "Admin -> UserAccounts" page. Now you have unsynchronized "serveradmin" account on both Portal and ES (they have different passwords and thus can't be matched). Solution is to login to the portal under "host" or "admin", go to "Admin -> UserAccounts" page, locate "serveradmin" account, open its properties page and change password back to the original "serveradmin" (case is important!). Then login under "serveradmin/serveradmin" and change "serveradmin" password clicking on its link on the left pane "User" module.

3. When opening Enterprise Server or Server applications in the browser you get "This application was precompiled with personalization turned off, but it appears to have been turned on after the precompilation, which is not supported" error. The source of this problem is that you have "EnterpriseServer" or "Server" virtual directories (or both) created on the web site where DNN (or some other ASP.NET application) is installed in the root. Solution is to move both "EnterpriseServer" and "Server" virtual directories under the new, empty web site (without any application in the root).

When logged into DNP Portal you see "Module is disconnected from Enterprise Server" warning message above every DNP module. Possible causes of this error and appropriate solutions:

1. You are logged under "host" or "admin" account. That's OK when you see this warning being logged under "host" or "admin" as they don't have any rights (or matching accounts) on Enterprise Server. Those both accounts are just DNN reserved accounts and should be used for managing DNN portals only. Solution is to login under "serveradmin" to manage your hosting resources

If somebody has other use-cases for such messages you are welcome to post them here. Then we'll add these instructions to DNP installation guide.

what do you do when your portal is disconnected from the server because the server password has been changed and you also changed the password of serveradmin?

Feodor, can we get an explaination of how it ES, Portal, serveradmin role and and server passwords work?. 

I'm also interested why we cant see the DNP Modules in the portal database? i.e. No tables dbo.DNP.MailLists etc etc etc 

changing the values in the tables was the first thing I wanted to try to fix the trap I blundered into 

http://forum.dotnetpanel.com/forums/post/2286.aspx

Hi niccolo,

Could you please send Panel and RDC credentials at support@dotnetpanel.com in order to resolve issues you've mentioned. Also please find below answers on your questions. 

A) You've displayed "Portal is disconnected from the server" message because you are logged-in with host or admin accounts.

B) Host and admin accounts are intended for the portal administration and configuration purposes (both of them are DNN built-in accounts);

C) Serveradmin account is intended for the hosting surface management, e.q adding and configuring server and their services (Enterprise Server built-in account);

D) Server password is intended to protect your server of unauthorized access;

E) All of DNP modules and procedures have 'DotNetPanel_' prefix in the Portal database;

In order to be on the safe side when you need to change passwords, connection strings and other sensitive data please use DNP Portal.

hi

there are only 2 tables in the portal database with the name DotNetPanel_ 

is that all? 

-N

Yep! Our panel is slim, fast and sexy. Speaking seriously - there is no needs to have more than 2 tables in Portal DB. All business logic is concentrated in Enterprise Server and Server parts.

Hi niccolo,

Your environment has been fixed.